Today, on one of the most significant shopping days of the year, Shopify has been hit by a major login outage. This unexpected issue has left many of us merchants locked out of our stores, unable to access our dashboards, POS systems, mobile apps, or even reach Shopify Support.
What’s happening. Reviewing Shopify’s status page, I noticed a series of alerts starting at 14:54 UTC, indicating potential login issues for merchants. Minutes following the initial alerts, it was confirmed that the outage impacts POS, mobile logins, and support access.
By 15:26 UTC, Shopify advised us to remain logged in on any currently active devices to avoid further issues, which has been an essential tip for many as we navigate this situation.
Why we care. A login outage on a critical sales day, such as during the Cyber Week spillover or December promotions, is a nightmare for any retailer. It can halt operations, block order fulfillment, delay in-store checkouts, disrupt customer service, and lead to significant revenue losses in just minutes. It’s a stark reminder of how reliant we are on these systems for smooth business operations.
What’s next. According to Shopify’s status updates, their team is actively investigating the issue, though they haven’t provided an estimated time for resolution. Many of us are anxiously refreshing the status page, hoping for updates as our sales windows narrow.
First seen. This outage was first identified by Performance Marketing Consultant Ayisha Yousef when she couldn’t log into her client’s Shopify account.
Inspired by this post on Search Engine Land.
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