When I first encountered the Visibility Governance Maturity Model (VGMM), it struck me as a tool most SEO programs desperately need. It’s not merely about how we execute SEO; it’s about clear ownership and documented processes that prevent undoing our hard work by teams unfamiliar with our efforts.
But how do I score something so foundational yet intangible? It all starts with tailored governance questions specific to each business domain. These aren’t about auditing tools or execution but focus on governance and accountability.
The VGMM questions reach out to managers and the C-suite—those who should know governance but often remain unaware. Meanwhile, I’m familiar with the documented standards and quality assurance processes that exist.
Through VGMM, I learned that the real test is whether our organization can maintain its capabilities without me. When I go on vacation, get promoted, or leave, can everything still run smoothly?
Managers often respond with phrases indicating gaps like ‘I don’t know the answer’ or ‘I’d have to ask Sarah’. These gaps reveal that our processes aren’t institutionalized.
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Single points of failure (SPOF) questions can hold our organization back. I could be that SPOF, the go-to person for SEO solutions, which feels secure but is actually limiting. Identifying SPOFs helps leadership provide resources for documentation and training.
The VGMM process involves a few steps where each domain—whether it’s SEOGMM, CGMM, or another—yields a maturity score. I see these scores as a reflection of whether we’re documenting and sharing SEO knowledge across the team.
We don’t compare scores with competition because they vary by business model, domain combinations, and organizational context. Instead, I track our progress over time, marking improvements as we address governance gaps and SPOF conditions.
For me, VGMM scoring shields me from unjust blame. It highlights systemic issues and demonstrates our impact when we improve organizational capabilities. Over time, I can see our organization evolving from hero work to sustainable SEO.
Inspired by this post on Search Engine Land.
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