Almost two years ago, when the Digital Markets Act (DMA) came into effect, I was hopeful. But today, it’s clear that the user experience has worsened, business metrics have plummeted, and Google’s monopoly is as strong as ever.
As an SEO professional, I’ve joined countless others in agreeing that Google has long abused its dominant position in search to favor its own services over others. The DMA was supposed to be the solution—a regulation promising to level the playing fields in the digital world.
The European Union was hailed for finally taking steps against tech giants with the 2022 passage of the DMA, which came into force in March 2024, aiming to balance competition. Headlines were optimistic, signaling a fair and promising digital era.
Back in 2024, my perspective was captured in an article where I wrote about this legislation being a ‘much-needed piece.’ Fast forward two years, the DMA is doing more harm than good and this is not just speculation—it’s supported by concrete evidence.
The DMA was born from understandable frustration over Google’s well-documented abuses, where it would promote its own services like Google Shopping, often at the cost of others with better offerings.
Years of watching Google rank its own products first while burying competitors ignited the creation of this act, attempting to enforce fairness by having tech giants, the gatekeepers, treat all services equally.
For those like me, who have seen clients lose traffic to Google’s products despite providing superior content, the promise of algorithmic neutrality and fairness was nothing short of intoxicating.
But, as a comprehensive assessment reveals, the reality is different. Findings from a recent survey of 5,000 European consumers indicate that users find the online experience more cumbersome since the DMA was enacted.
It’s disconcerting when users, who previously received services for free, express willingness to pay to regain their prior experiences.
In professional circles, we have to acknowledge a truth: many users favored the integrated Google experience that we spent years criticizing. Now, users must jump through more hoops—and they aren’t pleased with this supposed ‘fair’ competition landscape.
The business implications have also been damaging. Metrics reveal declines in click-through rates and a drop in direct bookings, highlighting a disconnect between DMA’s objectives and real-world outcomes.
The issue of enforcement is daunting. Without addressing the core monopoly, any attempts to fine or regulate Google amounts to levying cost of doing business fees for them, rather than ushering in real change.
Long term, it raises a pivotal question for regulators: is it time to consider breaking monopolies to genuinely foster competition? Or continue to enforce rules that fail to address the underlying problem?
We need to create conditions that truly allow emerging companies to compete, not just manage monopoly symptoms with ineffective regulations. The DMA had the right intent, but it’s the wrong solution to this complex problem.
Inspired by this post on Search Engine Land.
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