As someone exploring the ins and outs of Microsoft Advertising, I’ve discovered an update that’s sure to enhance our campaign analysis. Microsoft is now allowing us to customize columns with all conversion metrics, providing us with deeper insights and aligning reports with our unique business goals.
What does this mean for us? Well, according to Navah Hopkins, our go-to expert at Microsoft, we can now build custom metrics by leveraging the full spectrum of conversion data available in the platform. This means we can track all conversions and primary conversions, enabling us to tailor our reporting to meet our specific objectives more closely.
Please note the new image showcasing Microsoft’s enhanced custom columns feature. It’s a visual reminder of how these updates can transform our analytical capabilities.
Why am I excited about this? Because the standard reporting often doesn’t mirror how we truly measure success. By giving us the tools to expand custom columns, Microsoft allows us to define metrics that truly matter—be they lead quality, revenue, or a combination of conversion actions.
This flexibility is crucial for managing a variety of conversion types or navigating complex marketing funnels. Now, I can create custom columns, using ratios and metric combinations such as cost per qualified lead or conversion rates focused on primary goals.
Moreover, I appreciate that the revenue and ROAS calculations will now reflect the values that align with my conversion goals, providing more accurate insights directly linked to business outcomes.
What does this change imply for us in a broader sense? It represents a shift toward a more flexible and advertiser-defined measurement approach, instead of relying solely on standardized platform metrics.
This update highlights the ongoing demand for improved reporting customization as campaigns become increasingly automated and intricate.
So, what should we keep an eye on? I’ll be observing how advertisers like us utilize these custom metrics to guide optimization decisions, whether consistency in reporting improves across teams, and if similar flexibilities will roll out in other areas of the platform.
Bottom line? With Microsoft giving us more control over how we measure success, custom columns are evolving into a vital asset for campaign analysis. Read more about this update here.
I find it fascinating that Google’s Universal Commerce Protocol (UCP), which was initially limited to AI Mode, is now expanding into regular search results. It’s not just a fleeting trend; some retailers have already begun integrating this technology into their listing pages, making our online shopping experience even more intuitive.
Earlier this year, Google rolled out UCP for AI-agents to facilitate direct purchases from search results. It first launched exclusively within Google’s AI Mode but now, we’re seeing it implemented in Google’s main search results for retailers who support UCP.
Discovering what the UCP checkout looks like was made easier thanks to a post by Brodie Clark. He shared a screenshot showing how Wayfair’s listings on Google Search now feature a UCP-powered ‘Buy’ button. This button is a game-changer because it allows purchases directly from Google’s interface without navigating to Wayfair’s website.
The UCP protocol is paving the way for seamless transactions by establishing a common language for AI agents and commerce systems. No longer do we have to worry about bespoke integrations across different platforms.
Collaboratively developed with big names like Shopify, Etsy, Wayfair, and Target, UCP aligns with existing standards, such as Agent2Agent and Agent Payments Protocols, creating a more cohesive digital commerce space.
What really excites me is the potential for profit growth for retailers who embrace this technology. Although Wayfair might miss out on direct site traffic for specific searches, their affiliation with Google through UCP can still result in conversions.
While it’s clear that not everyone will bypass the traditional shopping journey, as many of us still prefer exploring products on the retailer’s site, the option to ‘Buy’ directly adds a layer of convenience. It’s definitely something worth monitoring as its prevalence in search results increases.
It feels like a moment of relief as Google recently announced a resolution to a longstanding data logging issue within Google Search Console. This glitch affected data between May 13, 2025, and April 27, 2026, spanning approximately 50 weeks. However, it’s important to note that while the root cause has been addressed, historical data from this period remains unfixed.
Google shared this update in a rather understated post, bringing light to a problem that many of us have been grappling with for quite some time. According to their post, “A logging error prevented Search Console from accurately reporting impressions from May 13, 2025, until April 27, 2026. This issue has been resolved.” It was a relief to hear, but also a bit frustrating knowing that impressions, CTR, and average position data were affected for such a significant period. Thankfully, clicks weren’t influenced by this error, which was some consolation.
As I sift through my Search Console data, I must remind myself of this anomaly, particularly when analyzing metrics from that problematic timeframe. The good news is that any data collected from this point forward should be accurate.
Further confirmation came from John Mueller on Bluesky, who reiterated that past data would not be retroactively corrected, but the issue has indeed been resolved going forward.
This development is crucial for all of us who rely heavily on precise data for SEO strategies. If your impressions appear lower and, consequently, your CTR and average position figures seem skewed during this period, this is likely why.
As someone who has been on the internet exploration journey for years, today’s news hits home. Ask.com, which many of us fondly remember as Ask Jeeves, officially closed down on May 1, 2026, after a remarkable 29 years of service. It launched on June 3, 1996, even before Google made its debut.
Upon visiting the now-closed Ask.com, we are greeted with a heartfelt farewell message that feels like a trip down memory lane:
Every great search must come to an end. As IAC continues to sharpen its focus, we have made the decision to discontinue our search business, which includes Ask.com. After 25 years of answering the world’s questions, Ask.com officially closed on May 1, 2026.
I can’t help but feel gratitude as they graciously acknowledge, “To the millions who asked…”. They expressed appreciation for the brilliant engineers and loyal users who have been a crucial part of their journey. And yes, Jeeves’ spirit indeed lives on.
For those of us who relied on this answer engine in its early days, Ask.com and the iconic Jeeves butler will always hold a special place. In a world now dominated by AI and competitive answer engines, it’s understandable why IAC, the parent company, decided to step back in such a challenging market.
Ask.com has left a significant impact on the search marketing industry, and saying goodbye is indeed bittersweet. Until we meet again in some digital form, dear Jeeves.
I’ve recently discovered how impactful Reddit can be in shaping brand discovery and perception. This is increasingly significant as AI search engines prioritize Reddit threads and comments, adding weight to these discussions.
During my deep dive into 117 SaaS brands on Reddit, I uncovered how people truly feel about brands—feelings often lost in polished marketing campaigns.
As communities wield more power over brand perception, presence on Reddit is no longer optional; it’s essential.
Let me share my analysis and how you can leverage Reddit for your brand.
How I Analyzed 117 SaaS Brands: The Methodology
My journey began by identifying key industry verticals, including:
Development and software development and IT operations (DevOps) (12 brands)
AI (12 brands)
Customer support and engagement (10 brands)
Analytics and data (10 brands)
Sales and revenue (8 brands)
Collaboration and communication (10 brands)
I organized this data in a Google sheet and tracked each brand’s Reddit presence, subreddit activity, and common discussion topics.
Analyzing over 300 threads across these brands, I assessed brand mentions, sentiment, community engagement, and participation.
Now, let me share the key findings.
1. Reddit Rewards Authentic Brands
What’s clear is that authenticity resonates with people. Brands represented by genuine, helpful, and non-promotional moderators see better engagement than those with a corporate tone.
Redditors seek real opinions and experiences, not marketing pitches. Hence, peer recommendations are more credible than brand messages.
When brands communicate directly and acknowledge both strengths and limitations, they gain positive reception. Some even earn upvotes and gratitude from the community.
2. Brands Not on Reddit Are Missing Out
Conversations about brands happen on Reddit with or without their presence. Astonishingly, 30 of the brands I researched don’t engage on Reddit, and 23 have inactive subreddits.
Users pose direct questions about brands and receive insights from fellow redditors. Without a brand presence, these discussions and reputations evolve independently.
Sometimes, other entities may misuse popular brand names, creating potential misrepresentations. Ensure you’re part of the conversation to maintain control over your brand’s narrative.
3. Reddit is a Customer Research Goldmine
Reddit offers unfiltered user insights that traditional feedback methods might miss. Customers openly discuss onboarding issues, integration challenges, and more.
Reddit Captures Feedback That Traditional Methods Miss
On Reddit, users frequently talk about issues like:
Onboarding struggles
Integration challenges
Mobile usability issues
AI feature frustrations
Updates confusion
Alternatives being built
This invaluable honesty helps refine SaaS products beyond what traditional surveys can capture.
Reddit Supports Brand Advocates
Happy customers often become brand advocates on Reddit, promoting brand ambassador programs and sharing their positive experiences, enhancing brand image.
Some Brands Have Self-Sustaining Reddit Communities
Some Reddit communities thrive with little brand intervention, offering peer-to-peer support, problem-solving, and resource sharing, ensuring community sustainability.
Redditors Highlight Preferred Competitor Features and Pricing Frustrations
Pricing is a hot topic, with users often expressing discontent and citing alternative options, highlighting gaps and opportunities for improvement.
Redditors Share Their Actual Use Cases
Reddit is a platform where users detail their real-world tool applications, which provides valuable insight for product optimization.
Reddit is Essential for Brand Visibility and Perception
With real-time brand discussions, Reddit plays a crucial role in shaping visibility and perception, impacting AI-driven search results and influencing consumer decisions.
It’s crucial for brands to monitor these discussions, engage meaningfully, and utilize Reddit as a platform for reputation management and product insights.
When I learned that Google’s Preferred Sources feature now supports all languages, not just English, I was thrilled. This exciting update means more people can tailor their news experience, regardless of the language they speak.
According to a recent post on Google’s blog, ‘Preferred Sources is now rolling out globally in all supported languages.’ This gives me, and everyone else, more control over the news we see on Search, allowing us to choose our preferred outlets to appear more frequently in Top Stories.
It’s fascinating to reflect on how this feature initially rolled out in December, but was limited to English. Now, it’s a comprehensive tool available globally, no matter the language.
Interesting Stats: Google shared some compelling data with this launch. For instance, readers are reportedly twice as likely to click on a site after marking it as a Preferred Source. Also, over 200,000 unique sites have already been selected by users—from local niche blogs to major global news platforms.
Preferred Sources: This feature lets me star my favorite publications in the Top Stories section of Google Search. By doing so, Google uses that interest to show more stories from those sources. I learned it started in beta back in June and was initially available in the U.S. and India by August, but now it’s part of a worldwide expansion.
How it Works: It’s simple! I just click the star icon next to the Top Stories header in my search results. This allows me to pick preferred sources, provided these sites are constantly updating their content.
Once selected, Google promises to showcase more updates from my favorite sites in Top Stories, provided they have fresh content relevant to my search.
For more detailed information, I can visit this page.
Why it Matters: In the competitive area of Google Search traffic, marking my site as a preferred source can make a significant impact. Google indicated these users are twice as likely to engage, which could help in driving more traffic to my site.
So, I’m adding the preferred source icon to encourage my audience to sign up. If you’re interested, you can make Search Engine Land a preferred source by clicking here.
I’ve recently experienced frustrations with Google Ads as there’s a known issue causing Demand Gen ads to face review delays of over a week. Google acknowledges this problem and assures us that they’re working on a solution.
Some of us advertising on Google have noticed our ads are lingering in review, taking more than seven days—something that deviates from normal review timelines.
What’s happening. Matthew Skelton, a senior PPC specialist I follow, has pointed out a trending issue: Demand Gen campaigns stuck in review for an unexpectedly long time. This delay is noticeable across various accounts and industries, seemingly without any policy breaches causing it.
Interestingly, other campaign types, like Search and Performance Max, aren’t affected and continue processing as usual, which suggests the problem is isolated to Demand Gen ads.
Why we care. For those of us using Demand Gen to test creatives and drive top-of-funnel results, speed is crucial. Long review times hinder our ability to iterate swiftly, delay launches, and make it challenging to respond to seasonal trends or time-sensitive opportunities.
A delay lasting a week can disrupt our pacing and diminish the effectiveness of campaigns relying on rapid optimization.
The response. Ginny Marvin, a Google Ads Liaison, acknowledged this issue specifically impacting Demand Gen image ads, admitting reviews are taking longer than anticipated. She assured us that Google’s team is actively seeking a solution, but no clear timeline has been provided yet.
Bottom line. If you’re experiencing delays with your Demand Gen ads, know that it’s a widespread issue acknowledged by Google rather than something you can directly address.
First seen. This situation was first reported by Matthew Skelton, who shared his insights on LinkedIn.
I’ve noticed that Google is currently investigating an issue with the Google Search Console. Specifically, this concerns the data logging and reporting of “Job listing” and “Job details” search appearance filters.
On April 16th, a bug began affecting how this data is logged, causing Google to report zero clicks and impressions for job-related reports. Although traffic is still being received, it’s not being recorded correctly.
What Google said. According to an update from Google, “A logging error is preventing Search Console from reporting impressions and clicks for ‘Job listing’ and ‘Job details’ Search appearance types from April 16, 2026 onward. We’re working to resolve this issue. This issue affects data logging only.”
Complaints. I’ve also seen numerous SEOs voicing their concerns on social media, as shared in a tweet by Max Peters. The bug seems to impact impressions and clicks, but the traffic still comes through other measurement methods like google_jobs_apply UTM.
Why we care. If you’ve noticed a decrease in search data for job listings, rest assured, it’s due to this bug on Google’s side. Your listings are likely still active and receiving traffic, although this isn’t reflected in Search Console at the moment.
Have you heard the news that OpenAI has introduced CPC ads to ChatGPT? This strategic shift has transformed it into a performance-driven channel, offering advertisers new avenues for engaging intent-driven audiences and tracking ROI.
OpenAI is moving away from a focus purely on impressions in ChatGPT to prioritize performance. This change places OpenAI in direct competition with giants like Google by adopting cost-per-click (CPC) ads, allowing advertisers to pay only when users click on their ads.
What’s happening? OpenAI has started testing CPC ads within ChatGPT, where advertisers only pay when their ads receive clicks. Initial reports highlight that these clicks are priced between $3 to $5. They’re rolling out this feature through a limited ads manager, alongside their existing CPM-based model.
Why now? The main catalyst seems to be pricing pressure. Since its launch, ChatGPT’s CPMs have significantly decreased from around $60 to approximately $25. Switching to CPC helps mitigate this decline by connecting revenue to tangible outcomes rather than mere impressions.
Why do we care? With its evolution into a performance channel, ChatGPT is now not just a branding space. The CPC pricing model makes it easier for us to connect budgets directly to measurable actions, test ROI, and compare these results with channels like Google Search.
I’m excited about the opportunity for advertisers to access what could be a high-intent audience in a new format. This presents a first-mover advantage before competition—and the associated costs—escalate.
The bigger picture: This isn’t just a pricing change; it’s a strategic pivot. By embracing CPC advertising, OpenAI challenges Google’s dominance in the market, thereby positioning ChatGPT as a contender for performance marketing budgets.
Reading between the lines: A major challenge lies in proving user intent. While search advertising is effective because it captures users actively searching for something, ChatGPT’s conversational context needs to generate clicks with equal value. Advertisers will likely compare these results directly with Google, setting a high standard for quality and conversion.
Zoom out: Advertising is becoming integral to OpenAI’s long-term revenue plan, supported by investments in ad infrastructure, measurement tools, and a wider self-serve platform.
Bottom line:By implementing CPC ads, OpenAI is vying for the performance-driven ad dollars that have long supported traditional search platforms.
When I think about brand visibility today, it’s clear that being chosen by AI systems is crucial. Authority, unique insights, and consistent signals now determine if my brand makes the cut.
I’ve realized that AI isn’t just reshaping search; it’s deciding which brands are seen and which are ignored.
I learned from Andrew Warden, CMO of Semrush, at the Adobe Summit that visibility is evolving fundamentally, and our brands risk being systematically filtered out by AI systems.
“The idea of standing out is no longer optional. There’s a real risk of sameness,” he pointed out.
With AI systems deciding what to highlight and what to ignore, I know I must compete more fiercely for visibility in AI-generated answers.
AI is Changing How Discovery Works
The change is evident in the data: 60% of Google searches now end without a click to a website. People are still seeking information but aren’t always visiting websites. They’re getting their answers directly from AI systems like Google AI Overviews and ChatGPT.
These AI systems have become, as Warden described, the “new gatekeepers.”
This shift ushers us into the agentic era, where AI systems act as intermediaries, guiding users from inquiry to decision in one seamless interface.
Meanwhile, user behavior is evolving. People engage more in conversational environments, posing follow-up questions, refining queries, and surveying options within the interface, all resulting in fewer clicks but often attracting higher-intent users.
Warden noted that consumers using LLMs convert at least four times higher than those relying solely on search.
SEO is the Foundation
Despite some claims that AI could replace search, Warden reassured us that SEO is not dead.
SEO has become more foundational than ever. It’s essential to ensure my brand exists in the data layer AI systems rely on.
Warden emphasized, “SEO isn’t just for humans anymore. This is a training manual for AI right now.”
This involves ensuring:
Crawlability
Indexability
Structured data
Authority signals
Without these, my brand won’t appear at all.
Research backs this up: 94% of Google AI Overviews cite at least one top organic result, reaffirming that traditional search signals still support AI outcomes.
The Rise of the ‘Bland Tax’
One striking concept from the session was what Warden dubbed the “bland tax.”
AI conditions itself to overlook blandness, causing generic or repetitive content to vanish.
If I’m generic, Warden warned I’m perceived as average, and if I’m bland, I’m effectively invisible.
AI systems don’t reward sameness. Rather than highlighting my brand, they often condense similar content into a single, attribution-lacking response.
“This is an invisible penalty,” Warden noted.
The consequences manifest in several ways:
My brand identity gets erased in AI-generated summaries
My content is filtered out as low-value
My work becomes training data for AI without offering visibility to my brand
“You also become a free training ground for LLMs,” he said.
What Visibility Depends On
Warden redefined brand visibility as a blend of:
Discoverability: Can LLMs easily find me?
Authority: Do they trust my brand enough to include it?
“You absolutely need both,” Warden asserted.
SEO ensures I’m discoverable. Authority determines whether my brand shows up in AI-generated responses.
Without authority, I risk turning into a “commodity that isn’t worth being mentioned.”
How to Win: Three Key Signals
Warden outlined three crucial areas determining whether my brand appears or gets filtered out:
1. Entity Authority
AI systems map entities and relationships, and they must recognize my brand as an authority on a topic.
One key signal is brand demand. If people aren’t seeking out my brand, neither will AI.
Strong brands emphasize their authority across various platforms—owned content, media exposure, and community discussions—demonstrating their niche.
2. Information Density and Originality
AI systems prioritize content that offers new insights. It’s vital to not just publish content but contribute something meaningful.
They emphasize new facts with proprietary data, original research, unique perspectives, and expert insights.
According to Warden, original insights can enhance visibility by 30 to 40%.
3. Signal Alignment
AI evaluates not just what I convey but also what others say about my brand.
This includes reviews, discussions on platforms like Reddit and YouTube, media mentions, and customer conversations.
Warden warned that conflicting signals could prompt AI to flag my brand as unreliable.
Consistency across these channels creates what he called a “consensus signal” that AI systems can trust.
Why Most Organizations Aren’t Ready
One of our biggest challenges is organizational, as visibility isn’t just a channel issue; it’s an organizational one.
Currently, responsibilities are fragmented. SEO teams focus solely on rankings, PR and brand teams manage messaging, and growth teams conduct experiments. This leaves no one clearly owning AI visibility.
This fragmentation leads to inconsistent signals and missed opportunities for us.
To truly compete, we need alignment across teams, working on a shared strategy about how my brand appears wherever LLMs gather data.
The Measurement Problem
Meanwhile, traditional performance metrics are unraveling.
Many marketers, including myself, notice a gap where rankings hold steady, but traffic declines. Meanwhile, leads might increase, yet attribution remains murky.
Warden explained that demand remains, but traffic no longer serves as its proxy. Our content is utilized, but not in ways directing users back to us.
This creates a growing disparity between impact and the ability to measure that impact accurately.
From Rankings to Relevance
The nature of competition has evolved. I’m no longer vying for a mere position; instead, I’m competing to be featured in a synthesized AI answer.
Authority, once easier to influence, now hinges on external validation—emphasizing what others say over what I publish.
Algorithms have shifted from being my allies to arbiters of meaning, marking a significant change in search dynamics since Google itself emerged.
The New Rules of Brand Visibility
AI has not altered what makes a brand strong but has transformed how that strength is measured and rewarded. The brands that win today will build real authority in a focused niche, publish original and high-value content, and ensure consistent messaging across every platform.
The need for consistent third-party validation across an ecosystem is paramount.
As Warden urged, I must make it impossible for LLMs to ignore my brand.
