As an advertiser reaching out to Google Ads support, I’ve discovered there’s a new step involved in the process. Now, I must authorize any support-led changes to my account while still being accountable for the outcomes.
When I contact Google Ads support, I encounter a beta AI chat first. If I choose to fill out a support form instead, I need to check an ‘Authorization’ box. This allows a Google Ads specialist to access my account and deal directly with the issues by making necessary changes.
The fine print makes it clear that while Google may assist, they don’t guarantee any specific results. Any alterations are at my own risk, meaning I am fully responsible for any impact on my campaigns’ performance and costs.
Why do we care about this change? The new requirement places more responsibility on us, the advertisers. Even in an era of automation and AI, if any changes are applied by support, I still bear the risks associated with campaign performance and spending adjustments.
This situation presents a dilemma for people like me, as it offers a trade-off between speed and control. Allowing access can quicken the troubleshooting process, but it also means potential changes at the account level that might affect live campaigns without a guarantee of better results.
The bottom line? To obtain support, I might now have to temporarily hand over control, but I still need to remain accountable for my account’s future performance.
This change was first observed by PPC specialist Arpan Banerjee, who shared the message on LinkedIn.
Inspired by this post on Search Engine Land.
