Struggling with restricted targeting? Dive into my guide on how to drive conversions using intent signals, creative messaging, and offline data, especially when remarketing isn’t an option.
Have you ever experienced that “Eligible (Limited)” status in your Google Ads account? As a lawyer, college administrator, or financial services provider, I know how challenging it can be when your remarketing lists and exact match keywords aren’t working as expected.
Feeling like Google Ads is your adversary in sensitive interest categories can be frustrating, but there are valid reasons for these regulations. More importantly, strategies exist to overcome them.
In this article, I will explain the personalized advertising policies, their implications for your account, and share five tactics you can implement to achieve success with Google Ads.
Why does Google have personalized advertising policies?
Google’s policies are rooted in legal requirements and ethical standards, as detailed in their official documents. In the U.S., legislation like the Fair Housing Act and employment laws prohibit discrimination based on age, gender, or location. This means Google can’t allow you to exclude individuals based on such demographics.
Ethically, remarketing can become invasive, especially in high-stakes industries like healthcare. If you’re running a rehab center, trailing someone across the internet with ads about their struggles is intrusive. Google’s policies help maintain user privacy in such cases.
What can’t you do in a sensitive interest category?
Operating in housing, employment, credit, healthcare, or legal services means restricted audience targeting. Here’s what you’ll miss out on:
- Website or App Remarketing Lists: Targeting past visitors is off the table.
- Customer Match: Uploading and targeting email or phone lists is not permitted.
- YouTube Audiences: Targeting based on video interactions is restricted.
- Custom Segments: You can’t create audiences based on specific searches or website visits.
Moreover, in categories like housing, further demographic targeting like age or ZIP code may also be stripped away.
The good news: What can you do in a sensitive interest category?
Despite these restrictions, there’s still much you can utilize. Here’s what you have at your disposal:
- Keywords and Feeds: Intent-driven strategies are perfect for Search, Shopping, and Performance Max.
- Google Audiences: Use Affinities, In-Market, and Life Events segments as allowed.
- Optimized Targeting: AI-driven targeting is still viable for certain ad types.
- Content Targeting: Target ads based on keywords, topics, and placements.
- Conversion Tracking: Maintain conversion tracking and utilize Enhanced Conversions.
5 strategies to win in sensitive categories
Thinking outside the box can yield results, even without remarketing. Let me share five strategies that work:
1. The “Separate Domain” strategy
For businesses offering a mix of sensitive and non-sensitive services, avoid having your entire account restricted. By placing sensitive services on a separate domain, you maintain the flexibility of using full Google Ads capabilities for your main business.
2. Choose Demand Gen over Display
Opt for Demand Gen when using image or video ads. My experiences show it attracts higher-quality audiences in restricted niches.
3. Lean into Phrase and Broad Match
While Exact Match keywords might seem appealing, the algorithm often restricts narrow queries. Consider using Phrase or Broad Match, giving you the chance to target users querying the same concept differently.
4. Feed the AI with offline conversion tracking
For industries like law and finance, where online conversions are rare, provide Google with offline conversion data. This step trains the algorithm, ensuring smart bidding leverages real-world outcomes, even with privacy guidelines in mind.
5. Creative-Led Targeting
In cases where user lists are off-limits, let your creatives do the talking. Your visual and textual ads should be clear on who they’re meant for, improving conversion by weeding out unfit viewers.
Navigating Google Ads in sensitive areas isn’t easy, but it’s achievable. By focusing on what users seek and fine-tuning your messaging, you can deliver outstanding results.
This piece is part of my Search Engine Land series: Everything you need to know about Google Ads in under 3 minutes, where Jyll discusses critical Google Ads features to help you maximize your advertising results.
Inspired by this post on Search Engine Land.
