When I get a call from a client about a negative search result, my usual response might be to suppress it or claim there’s nothing I can do. However, these aren’t the only options. Google’s removal tools offer a middle ground worth exploring.
Google actually provides tools to remove or deindex content from search results, but they’re underused and often misunderstood. Let me break down what each tool does, when to utilize it, and what its limitations are—so I can handle client situations accurately and manage expectations effectively.
Before using any tool, I always clarify an important distinction with clients: the difference between removal and deindexing. Though they seem similar, they achieve different outcomes.
Removal at source: This means deleting the content from its original site. Once it’s gone, Google will automatically remove it from its index after re-crawling. This is the ideal situation but relies on the site owner taking action.
Deindexing: Google simply removes the URL from its search results, even if the page still exists. However, anyone with the direct link can still access it. Most of Google’s self-service tools offer this option.
The takeaway here is that deindexing addresses a search issue but not a content issue. If the content itself poses a problem, deindexing can minimize risk without completely solving the issue. This distinction is crucial when advising clients.
Google’s various removal tools serve different purposes. Let me walk you through them.
The URL removal tool: Located in Google Search Console, this tool allows me to temporarily hide a URL or directory from search results for up to six months. I find it useful for outdated pages I don’t want people to see, like old press releases.
The outdated content removal tool: This public tool lets you request Google to deindex pages that have been removed or changed but still show in search results. It’s a time-saver after the source has been changed, triggering a recrawl rather than an actual removal.
The Results About You tool: Launched recently, this tool helps me request the removal of personal information categories from Google Search, greatly expanded to include sensitive data like government-issued IDs and non-consensual explicit imagery.
Legal removal requests: For issues outside self-service categories, I can submit legal requests for removal based on different grounds like defamation or copyright violations.
The personal content removal form: Separate from the Results About You tool, this form manages the removal of non-consensual explicit images and other sensitive information found on third-party sites.
It’s important to understand the limitations of these tools. None of them can force third-party sites to delete content or remove content from other search engines. They don’t permanently fix content issues; that’s where suppression strategies come in handy.
When managing client expectations, it’s crucial for me to explain that Google isn’t a content moderator and its tools cover very specific cases. Suppression is often the best strategy when these tools are inapplicable.
For challenging cases, companies like Erase.com handle direct outreach and legal escalation, offering a bridge between self-help tools and litigation.
By understanding and effectively using these tools, I can better manage online reputations and set realistic expectations with my clients.
Inspired by this post on Search Engine Land.
